About Talkdesk Conversations
TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch. Superior call handling on the go Empower agents to professionally...
TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch.
Superior call handling on the go
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.
Customer service beyond the contact center
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.
Connect to critical information
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.
Stay in the know
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.
FEATURES:
- Inbound and outbound calls
- Sending, receiving and managing SMS
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Voicemails
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets and smart watch
- Siri and iOS Shortcuts support
Apr 17, 2024
Version 6.4.4
Bug Fixing and Performance Improvements
Previous Versions
Here you can find the changelog of Talkdesk Conversations since it was posted on our website on 2021-12-23 12:28:58.
The latest version is 6.4.4 and it was updated on 2024-04-19 17:14:15. See below the changes in each version.
Talkdesk Conversations version 6.4.4
Updated At: 2024-04-17
Changes: Apr 17, 2024
Version 6.4.4
Bug Fixing and Performance Improvements
Talkdesk Conversations version 6.4.3
Updated At: 2024-03-27
Changes: Mar 27, 2024
Version 6.4.3
Bug Fixing and Performance Improvements
Talkdesk Conversations version 6.4.2
Updated At: 2023-12-06
Changes: Dec 6, 2023
Version 6.4.2
Bug Fixing and Performance Improvements
Talkdesk Conversations version 6.4.1
Updated At: 2023-06-27
Changes: Jun 27, 2023
Version 6.4.1
Bug Fixing and Performance Improvements
Talkdesk Conversations version 6.4.0
Updated At: 2023-06-22
Changes: Jun 22, 2023
Version 6.4.0
We’ve added the following capabilities:
- Support for 988 calls: Agents will be presented with additional information when 988 is dialed in compliance with US and Canada regulations.
- Present SMS in agent Activities list: the list of agent’s Activities was improved and now also presents SMS activities on the list.
Additionally, we also fixed minor bugs and made some performance improvements to the application.
Talkdesk Conversations version 6.3.1
Updated At: 2023-05-30
Changes: May 30, 2023
Version 6.3.1
Bug Fixing and Performance Improvements
Talkdesk Conversations version 6.3.0
Updated At: 2023-03-13
Changes: Mar 13, 2023
Version 6.3.0
We constantly improve Talkdesk Conversations so you have a great experience with the App.
In this version we introduce:
Voicemail assignment: Now you can assign and unassign voicemails.
Rebranding: Update to the most recent branding illustrations.
Bug fixes and performance improvements.
Talkdesk Conversations version 6.0.1
Updated At: 2022-07-21
Changes: Jul 21, 2022 Version 6.0.1
We constantly improve Talkdesk Conversations so you have a great experience with the App.
In this update we introduce bug fixes and performance enhancements.
Talkdesk Conversations version 5.0.0
Updated At: 2022-02-12
Changes: Feb 12, 2022 Version 5.0.0
We constantly improve Talkdesk Conversations so you have a great experience with the App.
In this update, we introduce:
- SMS feature that allows you to send, receive and manage conversations with your contacts.
- The ability to select existing tickets in Salesforce and relate them to Talkdesk calls.
- Support to E911 (Enhanced 911) for emergency calls.
This version also includes bug fixes and performance enhancements.
Note: If you would like to have access to the SMS feature, please reach out to your CSM.
Talkdesk Conversations version 4.2.1
Updated At: 2021-12-15
Changes: Dec 15, 2021 Version 4.2.1
We constantly improve Talkdesk Conversations so you have a great experience with the App. In this update we introduce bug fixes and performance enhancements.
Note: After this version, we will no longer support updates to devices which are still using iOS 13. This means that you’ll not be able to download the app from App Store or update it to the next versions.
Disclaimer
Official App Store Link
We do not host Talkdesk Conversations on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Talkdesk Conversations is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
