Talkdesk Conversations6.8.1 - App Store

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch.

Superior call handling on the go
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.

Customer service beyond the contact center
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.

Connect to critical information
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.

Stay in the know
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.

FEATURES:
- Inbound and outbound calls
- Sending, receiving and managing SMS
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Voicemails
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets and smart watch
- Siri and iOS Shortcuts support

Version History Bug fixes and performance. 6.8.1 Sep 4 Bug fixes and performance improvements. 6.8.0 Aug 18 Bug fixes and performance improvements. 6.7.8 Jun 30 Bug fixes and performance. 6.7.7 Jun 25 Bug fixes and performance. 6.7.6 Jun 4 Bug fixes and performance. 6.7.5 May 8 Bug fixes and performance. 6.7.4 Apr 27 Bug fixes and performance. 6.7.3 Apr 23 Bug fixes and performance improvements 6.7.2 Mar 26 Bug fixes and performance improvements 6.7.1 Mar 13 Know issue fix and performance improve 6.7.0 Jan 27 Bug fixes and performance. 6.5.3 07/30/2025 Bug fixes and performance. 6.5.2 07/16/2025 Bug fixes and performance. 6.5.1 06/27/2025 Bug fixes and performance. 6.5.0 01/20/2025 Bug fixes and performance. 6.4.9 01/06/2025 Bug fixes and performance. 6.4.8 11/07/2024 Bug fixes and performance. 6.4.7 08/12/2024 Bug Fixing and Performance Improvements 6.4.6 05/16/2024 Bug Fixing and Performance Improvements 6.4.5 04/28/2024 Bug Fixing and Performance Improvements 6.4.4 04/17/2024 Bug Fixing and Performance Improvements 6.4.3 03/27/2024 Bug Fixing and Performance Improvements 6.4.2 12/06/2023 Bug Fixing and Performance Improvements 6.4.1 06/27/2023 We’ve added the following capabilities:

- Support for 988 calls: Agents will be presented with additional information when 988 is dialed in compliance with US and Canada regulations.

- Present SMS in agent Activities list: the list of agent’s Activities was improved and now also presents SMS activities on the list.
Additionally, we also fixed minor bugs and made some performance improvements to the application. 6.4.0 06/22/2023